Why We’re Different

We challenge you to find another computer consulting firm in Northwest Ohio or Southeast Michigan that would dare to make these promises or claims:

  1. Celebrating a quarter of a century of exemplary service in our area. Most IT businesses simply don’t make it and typically close their doors with no warning, leaving you in trouble.  We have been providing IT support for over 25 years – a sign of strength that we will be around to serve you for many years to come.
  2. 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services.  If you are ever dissatisfied with any service for ANY reason, call and let us know.  We will work with you to correct or repeat the service at no additional charge, or your money back.
  3. No newbie technicians learning on your dime. All of our technicians are certified and have more than 15 years of experience working on network issues just like yours.
  4. Quick Response. When your computer or network goes down or is experiencing a problem, it brings your entire company to a screeching halet; and with the fast pace of business today, you can’t afford to be waiting around for your IT guy to call you back or show up to fix your problems.  That’s why our technicians are notified immediately that you are having a problem and in many cases we have it diagnosed and fixed before you ever knew there was an issue.
  5. A Single Point of Contact. We will provide you with a single point of contact for all your technical issues or concerns.  We will help you with any IT related issue in your business, such as helping with an vendor you use, your line of business applications, and with all technologies including anything IP based or connected to the computer, phone system and service, security, etc.
  6. No Hidden or Unexpected Costs. You deserve to receive the best value in computer and network support services.  We will explain all costs up front so that there are no hidden fees or unexpected costs later on.
  7. Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired.  We understand how important your computer network is to you which is why we offer our remote support services.  Thanks ot this service, we can securely access your computer network via the internet so you don’t have to wait around for a technician to show up.  If we can’t fix it remotely, we’ll dispatch a technician.
  8. No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH.  Our technicians will not talk down to your or make you feel stupid because you don’t understand their “geek speak”.
  9. Peace of Mind. We make sure that your network is 100% secured and backed up properly so IF you were to experience a major disaster of some kind, we could have you back up and running again quickly.
  10. Budget Friendly, Hassle Free IT. You should not have to wonder what your IT bill will be this month.  We are a business and understand what it is like to have costs that cannot be budgeted.  That is why we offer plans to fit every budget even a plan that is once price per month no matter what happens, it can’t get easier than that.