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You expect your computer to work when you turn it on. The last thing you want is to waste valuable time trying to get your email running or wrestling with a web browser that won’t load.
These are frustrations you surely have experienced, and chances are you will again. But you don’t have to. Or, at the very least, you can make them as rare as your refrigerator breaking down or your car battery dying.
To get there, you need to understand how well your IT environment is running. No, we’re not suggesting that you look under the hood to figure out what does what and how. Leave that to the IT people. What we’re proposing is a comprehensive endeavor to document all your IT processes and inventory your IT assets. Identify your best practices – those processes and functions that experience has proven to run efficiently and produce the most desirable results – and document them as part of your overall business practices.
During the process of documenting your IT processes and functions, you’re bound to discover your IT environment isn’t as efficient as it should be – hence, your computer-borne frustrations. You’ll also identify needs that you weren’t aware of. Left unaddressed, these needs cut into productivity (and therefore profits), and can sometimes lead to costly IT network emergencies that would have been a lot less expensive with the right technology and proper maintenance in place.
Let us help assess your needs through this documentation process, and identify solutions that will bring you peace of mind. Some common solutions include outsourcing some of your network functions such as security, backup and recovery, or email, so that they are maintained and updated to keep them running smoothly and prevent costly downtime.
You expect your computer to work when you turn it on – and that is what we want to make sure happens.
Published on 10th January 2010 by Jeanne DeWitt.