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Before you entrust your sensitive data to a “cloud” service provider, make sure you weigh the risks with the benefits.
“Cloud computing,” largely synonymous with Internet-based computing, has become a hot topic of discussion among many in the business community, with its promise of radically simplifying the access to, and use of, computing resources on demand. It’s no wonder then that it’s been small businesses, often without full-time IT resources of their own, that have been the first to adopt the concept. As a business owner, however, before you start moving critical data to the “cloud,” you’ll do well to bear in mind the risks that come with the computing model.
First is security and privacy—ask how the service provider ensures the confidentiality and integrity of your data while in their care. Do they provide backups? Can you back up your data yourself? Are their security processes and procedures reviewed and vetted by a third party?
Next is availability. Do they guarantee the uptime of their services—7 days a week, 24 hours a day? Do they provide a service level guarantee? Do they have processes in place to handle exceptional circumstances that can disrupt services, such as a natural disaster? Is support readily available to help in case you encounter any issues?
Finally, there’s cost. While pay-as-you go can be attractive, the total cost over time can add up. It’s worth thinking two to three years out and considering the total cost versus alternatives.
Asking these basic questions can go a long way in giving you peace of mind before you entrust your valuable data and core business systems to the care of others. If you’d like some help sorting all this out and making the best decision for your unique needs, give us a call.
Published on 19th August 2010 by Jeanne DeWitt.