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As a result of the past year’s economic climate, many small and medium-size businesses have increased their efforts to mitigate risks and lower costs—and more and more are turning toward remote IT support to fulfill those goals.

Remote support tools allow IT providers to support an entire company’s computing infrastructure, wherever and whenever needed, from their own offices. This helps address the needs of a market that significantly benefits from doing more with less— small and medium businesses.

Some of the benefits of remote support include:

  • No travel time. As long as the issue doesn’t require on-site support, you won’t pay for time spent traveling to your site.
  • No waiting. Response time is faster because support staff can address your needs immediately with online access to your machines and servers.
  • Less work interruption. Because support can be done remotely, much support work can be done after hours, or behind the scenes as you continue to work. No more downtime while support staff takes over your physical desk.
  • Lower costs. IT support staff can work on all of your computers simultaneously from their own offices, saving time – and therefore money.
  • Proactive monitoring prevents problems from ever happening. Instead of waiting to come out and fixing your infrastructure when it’s already broken, remote support provides ongoing network monitoring, management, and unlimited remote support that prevents problems from occurring in the first place – all for one fixed monthly fee.

Contact us today for details on how our remote IT support solutions can help your business stay on track.

Published with permission from TechAdvisory.org. Source.

Published on 16th September 2009 by Jeanne DeWitt.

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