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Undertaking an Enterprise Resource Planning (ERP) implementation is a big step for any company. Even a limited ERP project can create concern about job security and the “real” intentions of implementing the system. Office “myths” and rumors can cause unneeded anxiety within your team. Head off those concerns by addressing them early and often.
Myth #1: ERP will cause people to lose their jobs
Employees often worry that the business process changes of an ERP system will eliminate the need for their expertise and automate all processes. To the contrary, ERP can add jobs by making the company more competitive and successful. Employees can expand their contribution to the bottom line when administrative tasks are automated.
Debunk Myth#1 with clear expectations and assurance that employees will be able to spend more time producing value, and less time on repetitive tasks.
Myth #2: Users will be expected to figure it out rather than receive training
Learning a new ERP system, no matter how intuitive, takes time and practice to help users make the most of the solution. Companies that don’t invest in training often end up wondering why people work around the system. The entire organization from top to bottom should receive formal training followed by practice sessions using company test data. Allowing users to focus time and attention on learning the system will help with user adoption and acceptance.
Avoid Myth #2 by scheduling formal training for employees – away from their regular job – that includes hands-on training.
Myth #3: Once the implementation is done, it’s done
An ERP project is not over simply because the application has been deployed. ERP is an evolution that supports the change and growth of an organization. As users become more familiar with the system, they will find new ways to expand the functionality to solve problems, and improve business processes.
Phased implementations can focus on high priority operations and roll out over time to minimize disruptions. Revisiting the uses of ERP on a regular basis will ensure that the organization is making the most of their investment.
The whole point is to make the company more adaptive to change by improving productivity and delivering more insightful information to decision makers. Based on those goals, progress should be continual.
Debunk Myth #3 by incorporating ERP as a strategic component of all business planning activities.
Ready to make the move to ERP? Let’s talk about the cost effective options that can take your company to the next level.
Published on 19th May 2012 by Jeanne DeWitt.