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Most of us have a voice, and we know how to use it. It’s one of the first things we learn after we are born. If this is one of the simplest things in human nature, why are voice controlled operations so few and far between in business? Is it time to start looking at implementing a UC system to improve efficiency, safety, and effectiveness in your warehouse?
Business processes and activities in the warehouse have traditionally been very receptive to automation, with the goal of improving efficiency and effectiveness. Automation has been focused on areas including managing stock levels, tracking stock movements, and more. The processes done on the warehouse floor itself, such as item picking and packing, are now largely run by computer-based systems. One attempt at automation included outfitting staff with handheld systems, but they proved to be impractical or prohibitive since they required the use of both hands, were complicated to use, and made the overall process too complicated. Employees have generally preferred to stick with the simple pen and paper instead. But recent advancements in human-to-computer interfaces—such as the use of voice commands instead of keyboard and mouse, pen-based, or touch based systems—promises to change this.
Using voice technology, warehouse staff and managers can now send and receive instructions via voice, using a headset connected to a back-end system that understands and processes voice instructions and can respond in a natural sounding human voice. This can result in:
Voice technology in the warehouse is new but promises to deliver great benefits for businesses who employ it. If you are interested, let us know so we can help you find out how UC can enable your warehouse or any other part of your business today.
Published on 9th March 2012 by Jeanne DeWitt.